My path into logistics began with a practical decision: after years working in restaurant kitchens, I took a job as a package handler at UPS to secure health insurance for my wife and me while she went to school. What started as a way to support my family became the beginning of an entirely new career.
Through hard work, dedication, and a willingness to learn, new doors opened. I spent several years traveling with UPS, helping deploy its ORION routing system. When our young son arrived, I decided it was time to trade life on the road for more time at home.
That decision brought me to FedEx, where I started unloading trucks. Once again, I relied on my experience, grit, and willingness to take on new challenges. Over three successful years, I earned my way from the unloading dock into management, eventually helping implement a single operating system as FedEx Home Delivery and Ground came together. Going from unloading trucks to a trusted management role reinforced something I carry with me today: where someone starts does not define how far they can go.
I moved into consulting for FedEx contractors before becoming a contractor myself—operating out of the same FedEx Ground station where I had previously unloaded trucks.
As Amazon Delivery Service Partners expanded into FedEx operations, some were referred to me for help understanding the FedEx culture. Those relationships introduced me to Amazon’s approach and ultimately led me to pursue the work I love through a new partnership. Next Phase Logistics grew from that next chapter.
Technology has always been an important part of how I build and improve a business. My experience has also taught me that its strength comes from people: people willing to take a chance, learn something unfamiliar, and dedicate themselves to a shared mission.
I still remember being given an unexpected opportunity while walking through a UPS warehouse. I know how much one chance can change someone’s direction. At Next Phase Logistics, I want to help create those opportunities for others—a place where effort is recognized, people are heard, and the next door can open.
Mark J. Aikins
President, Next Phase Logistics LLC